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In the video, web designer Galen discusses the transformative impact of using templates and automations in his business, which saved him significant time each week. He shares his past reluctance to adopt a CRM (customer relationship management tool), believing his business wasn't established enough to require one. However, he now recognizes that not having these tools hindered his growth. Galen advocates for every service provider to utilize a CRM, emphasizing its importance for managing daily operations. He highlights HoneyBook as the CRM he uses, stating it has greatly improved his workflow. The tutorial will focus on quickly creating proposals using this tool.