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This video tutorial demonstrates how support services can be delivered promptly through a Service Level Agreement (SLA) between the service provider and the customer. The SLA defines the service content offered within a specific timeline, serving as a tool to measure efficiency, effectiveness, and continuous improvement of services. To create an SLA in Support Center Plus, navigate to the admin tab, select service level agreement, add a new SLA (e.g. SLA for high-priority), choose a support plan, define criteria, set rules, and assign responsibilities.
