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all right hey everybody robin robins here founder of technology marketing toolkit and uh i guess chief person in charge at uh msp success magazine um im not really sure what my title is editor-in-chief jeff i own the place all right so you can figure that out im your editor-in-chief some something like that something like that right and uh this is part of the msp success magazine webinar series jeff made me say that ive got my notes here to make sure i dont screw it up um because this is a special edition as you know i normally im not on these on these sessions but today really is going to be an exciting call were going to be talking about how do you close a high ticket high dollar managed services contract with as little to no sales resistance fee resistance as possible and so im very excited to have uh three guests on this webinar today like i said its going to be a special webinar i think we you know its not just um hey were here to to talk about a product but were actual