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[Music] hello and welcome to structure change today were going to talk to you about how one might consider moving away from contract KPIs to adding value or further value to organizations will form a contract as a form of assurance and accountability to either party to deliver what is required what will happen in most circumstances is and its just the nature of economics is we will keep coming back to what are the KPIs we have to deliver and often through many different reasons we have blinkers on to anything beyond those KPIs so from the customers point of view they put a contract out to market they want something of value delivered so the organization externally comes back and lets just say its a maintenance contract their deliver maintenance now in terms of ISO it addresses two of the fundamentals and that is assurance and also value but if we then take a further look at those fundamentals and we bring in introduced both leadership and alignment theres an opportunity to go beyo