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[music playing] Thanks for taking the time to learn how to use the WPS website portal to submit documentation. My name is Thom Ryan and Ill be your narrator for this video. As a Medicare Administrative Contractor or MAC, who process claims, we will request documentation from our providers. We may request documentation pre or post pay. The best way to ensure we receive the documentation is to upload it to our website secure portal. Thats what this video will cover. Before we explore the steps for uploading documentation, I want to give you a few reminders. This section is for when WPS Medical Review requests documentation. It is not used for any other contractor, when filing a first level appeal, or a prior authorization request. Other contractors have their own websites. Appeals and prior authorizations are separate sections in the portal. Medical review occurs before the claim is paid, which is prepayment review. We also perform review after a claim is paid, this is post-p
