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[Music] [Applause] [Music] number one note Ive ever seen in any system by any use in train than with is how to correctly pronounce their name bit big one you know hyphenated or do whatever you cant just you know spell it out sounds like a lot of that stuff big one the other one is keypads gate lock directions how to get the customer home but it one how the customer likes to communicate you know only email only text only phone calls and then after that it specifics about the car like keeps will lock you know in the glove compartment or has a breathalyzer usually got a call this company a big one that happens a lot and we try we usually charge for that kind of with the breathalyzer usually gonna charge you about a hundred bucks to be activated or find your car and you have to stay there with pain in the butt right so things like that think about the things that you would need just to take care of your clients like what was it notes what you would use but in the automotive world is for