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Welcome to taking messages in a medical office. Physicians cannot personally answer all calls made to their offices. As a medical assistant, it is important for you to accurately record messages for the physician. In this activity, you will be shown how to take messages and then be asked to demonstrate what youve learned. Following a few basic steps can help you take accurate messages. Use a standard form that keeps copies for follow-up purposes. An example form can be seen below. Color code messages if more than one doctor is in the practice. Write legibly. Information must always be recorded. Always record the date. Always record the time. Always write complete details of each message. Always initial the slip so the physician knows who took the message. Always verify the phone number and area code of the caller. Now its your turn. There are three things wrong about the message below. See if you can spot them. The date, phone number, and initials are missing.
