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the first thing before you write your letter is to make sure youre not angry dont write a complaint letter while enraged if you do good you got it out of your system but then throw that angry letter away wait until you calm down and try again why because the ultimate goal is getting the results you want right so the smart thing to do is to keep the letter calm respectful and factual in order to get what you want so in a calm manner first at the top center of the page put your name and address sin of the text if youre writing a physical letter so that itll look like letterhead for example David Taylor David Taylor at home calm and then the phone number drop down to lines and aligning your text left put the date double-spaced again and put the full address of the company you most likely will not have a persons name but virtually all businesses have a customer service customer help or customer relations department if youre sending the complaint letter electronically put the company