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A Master Service Agreement (MSA) is a contract between two parties that outlines their responsibilities and expectations. Its purpose is to streamline the contracting process and simplify future agreements. An MSA, also known as a Service Level Agreement (SLA), includes key elements such as confidentiality, ensuring that both parties will not disclose proprietary information; delivery requirements, detailing who will deliver services and timelines; dispute resolution, outlining how conflicts will be managed; geographic locations, specifying where services will be provided; and intellectual property rights, addressing ownership and use of patents.