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so in the last class what we had a discussion so we had a discussion about how the servicenow will work the order guide and all other things so today we will see how the incident will work so what is an incident what is an incident see an interruption of service is called an incident which means for example we are working here so we are working on a laptop suddenly the laptop is not working so that means what you will do you guys will do the restart or you will do some troubleshooting something that means if the sharingly the laptop is not working thats a service so which is a Interruption so thats a called an incident a simple terminology an interruption of service is called an incident so the service now why we will have the interruption of the service so before that what I will do is um for that incident implementation so we have to create a record producer I will show you the record produce how we can create it so we already seen it but lets see record producer is cord lesser if