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hello everyone in this video lets see how to calculate csat or customer satisfaction score in Excel this template is free if you want you can download from the link provided in the description below here is a customer satisfaction very unsatisfied the score will be 1 unsatisfied is 2 neutral is 3 satisfied is four very satisfied is 5. here is a formula to calculate csat number of satisfied customer 4 and 5 it means those who rated us more than 3 that is 4 and 5 be considered for the numerator it means we have the list of participant here around 20 members in this those who are scored more than three that is four or five will be considered for the count for the numerator and for the denominator total number of responses that is we have close to 20 members who were involved in this customer satisfaction and that will be the denominator multiplied by 100 so csat score is already calculated let me remove this and apply the formula again is equal to I use form function called countif and t
