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all right guys darren from fba elite and welcome back to another video so one question i get asked quite a lot is how can you contact customers that have left you a negative review now unfortunately part and parcel of being an amazon seller is at some point you will receive a negative review for your product or product now usually it isnt a major problem especially if the product is established and youve got lots of other reviews however if youre a new seller or youve got new products that youre recently launching negative reviews can make or break a product you might only have a handful of reviews and if a one star or a two star review comes in and its really really negative that can stop your product in its tracks so its very important you have some sort of facility to contact customers that leave you these negative reviews now in the past its always been very very difficult to track down the customers that have left these reviews as often the names they use to leave the rev