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hello everybody and welcome to todays cx quick tips it is may 4th 2021 and ive got my good friend steve de joya with me steve welcome thank you so much jeff anytime i see your smiling face it brightens up my day as well thank you man thanks i appreciate that okay so now for those of you who have not participated or watched the cx quick tips in 10 minutes we get down on a subject or not down we get deep in a subject as much as we possibly can so that you have actionable insights and were doing doing these broadcasts every single tuesday at 105 eastern so we look forward to seeing you at future six quick tips as well and then sharing this one steve okay so you want to talk about customer service standards that remove management headaches and you and i had an exchange prior to us broadcasting here give us a little bit of understanding and what youre talking about because theres a couple things first of all is that when were talking about these customer service standards that yes the