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Josh, a service technician from Midstate Air, shares his experience completing a major repair for a customer, Ryan, and emphasizes the importance of having air conditioning access. He sells Ryan a service agreement, automatically populating customer information and quickly completing the form with equipment details before collecting Ryan's signature. Caitlin, a job dispatcher at Midstate Air, discusses how the company is increasingly relying on Smart Service to manage service agreements. She explains that she can track the agreement Josh sold to Ryan within Smart Service, where she'll select the agreement name and type to set it up efficiently.
