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This tutorial explains how to remove specific field values from an incident template using field and forum rules. It focuses on hiding technician-specific categories—specifically, database, network, and security—from the user’s view. To implement this, the process involves accessing the default incident template under field and forum rules. Users create a new rule applicable only to requesters without specifying conditions. In the action settings, they select "remove options" and choose the relevant categories to be hidden. After saving the settings, the user logs in to confirm that the specified field values have been successfully removed.
