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[Music] in todays demonstration of resolve actions express we are going to be looking at the automatic fulfillment of a new hire onboarding request a request that is normally quite tedious and involves a lot of moving parts in order to actually complete from end to end but in our example today its all going to be handled automatically im submitting this request from a special ticket here in servicenow that is seen on the screen however this request could be coming from virtually anywhere im going to fill out our form here we give a phone number and ive got a few other options things like office location this of course could dictate the types of security groups or different roles and permissions that the user should be given same is true of our job code sample options as well below youll notice a number of check boxes for things like creating an active directory account an office 365 account creating accounts in servicenow octa pagerduty as well as granting the appropriate network