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In this tutorial, viewers learn how to add or remove fields in the Remedyforce console form. The form contains various sections, including client details, incident details, and status. The tutorial focuses on adding a "Client VIP" field to the client details section. To do this, users need to right-click to set up a new tab in Remedyforce, then navigate to "Create" and "Objects," scrolling down to the incident object. Within the incident object, they access field sets associated with different consoles. The next steps involve editing the client details, locating the "Client VIP" field, dragging it onto the form, saving the changes, and reloading the Remedyforce console to see the updates.