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[Music] hey Jason to Sherman back here with episode 93 of spot-on patient acquisition today were going to talk about whether your practice is staffed appropriately to make sure that you dont miss those really valuable and important phone calls ask yourself do you know how many phone calls youve missed in the last week in the last month in the last year how much has that cost your business do you have a staffing plan to support the spikes that exist in phone calls this is something you really need to consider in the way that you run the practice the issue is patient calls come in and spikes they come in in shorter hours not evenly throughout the day and they have spikes which means you have to have its more than a one to one relationship between phone call and somebody answer the phone you have to over staff all right so you have to prepare for these peaks and valleys in your phone time that means you have to consider vacations you have to consider days off you have to consider lunc
