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Thank you for joining this quick troubleshooting screencast, brought to you by Salesforce Support. To see more content like this, hit subscribe. In this video, were going to learn how to troubleshoot an error you might get when converting a lead. In this example when we click convert, this error message pops up. Lets dig a little deeper. The error message gives us some hints. We can see that the conversion failed because the value for the field color underscore underscore C is invalid. The two underscores with the lowercase c tells us that this is a custom field not a Salesforce standard field. The next phrase of the error message tells us that the failure has to do with mapping. So, lets check out what pick list fields are mapped when converting a lead. To navigate to the field mapping page for lead conversion, click the gear icon, then click set up, select object manager, go to lead, click fields and relationships, and then click map lead fields. Here we can see the fields that ar
