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In this video tutorial, the focus is on optimizing team productivity by selecting the right customer success software. The discussion addresses various considerations, such as choosing which software to demo, the number of demos to attend, scoring applications, and preparing questions for each demo. Gemma, a customer success expert from Chili Piper, shares her experience in the selection process, highlighting their goal of scaling the customer success team rather than simply increasing manpower. The video explores the experiences, outcomes, and future plans following their software selection process.
