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Getting a read on customer satisfaction can be inconsistent. For instance, when checking reviews on platforms like Yelp or Google, opinions often vary widely—some praising a restaurant ("Best lasagna of my life!") while others express severe disappointment ("A bowl of SpaghettiOs would've been better"). This polarized feedback occurs because individuals typically only leave reviews when they feel extremely pleased or very upset. Unfortunately, this does not provide a comprehensive view of overall customer sentiment, as many clients have average experiences but do not share their thoughts unless prompted. Therefore, it is essential to find ways to encourage feedback from those who fall in the middle range of satisfaction.