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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include in the letter. He outlines their purpose and offers a bonus at the end—a free template example. With over 15 years in the debt collection industry, including experience in various roles and owning two agencies, Jay aims to be a helpful resource for viewers seeking guidance on debt-related questions. He encourages viewers to leave their questions in the comments for personalized responses. Jay begins by defining a cease and desist letter as a request to stop communication from a debt collection agency.