Easily Remove Option Field to the Employee Incident Report

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How to Remove Option Field to the Employee Incident Report

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how to remove some of the field values in a specific incident template using field and forum rules lets look at a setup where it is not necessary to showcase technician specific categories to users from the listed categories I would like to remove the technician specific categories database network and security from the users field lets now see how these are the more pleasing field and forum rules in the default incident template under field and forum rules and form load lets create a new rule this role is applied only to the requesters as this rule applies to all scenarios we need that specify any conditions under actions choose remove options and select database network and security save the settings lets now login as a user and check if the field values are removed yes they are

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How do I remove an option choice in ServiceNow?

Removing/Adding Options You can remove options from a choice list by using the following function call gform. removeOption(, ); Here are a couple of practical examples

How do I remove an option from reference field in ServiceNow?

Removing options will not work on a reference field. Its only valid if it were a choice field. In this case you would need to create an advanced reference qualifier, and a script include on all three fields, and use the input value to determine which results should be displayed.

How do you hide field choices in ServiceNow?

Youll be able to hide a field with a couple lines of code in a client side script. To hide a field in ServiceNow, you can use the gform. setDisplay() method.

How do I change the reference field value in ServiceNow?

When using setValue() on a reference field, be sure to include the reference field displayValue as the third parameter. If you set the value without the displayValue, the ServiceNow instance does a synchronous call to retrieve the display value for the record you specified.

How do I remove the I icon from reference field in ServiceNow?

Procedure Navigate to System Definition Dictionary. Filter the list to find the reference field of which you want to disable the information icon. Open the record (eg. Caller) Add this line to the Attributes: refdecorationdisabled=true. Save/Update the record.

How do I add a field in incident form?

To the left of the form editor, you have the fields tab; in this tab, you can drag and drop fields that already exist on the incident table, but have not been placed on the incident form. In the field types tab, you can pick the type of field that you wish to create, and then drag and drop it into the form.

How do I remove a choice from reference field in ServiceNow?

You can use removeOption() to remove and addOption() to add. This can be done via Client script. Based on the condition you have to add or remove the choice values.

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Remove Option Field to the Employee Incident Report