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This tutorial demonstrates how to remove specific field values from a particular incident template using field and forum rules. The focus is on hiding technician-specific categories, namely "database," "network," and "security," from users. It starts by accessing the field and forum rules section in the default incident template. A new rule is created that applies specifically to requesters. No additional conditions are specified. Under actions, the "remove options" setting is chosen, targeting the selected categories for removal. After saving the settings, logging in as a user confirms that the specified field values are successfully removed from their view.