Remove Mandatory Field to the Directors' Resolution and eSign it in minutes

Aug 6th, 2022
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How to Remove Mandatory Field to the Directors' Resolution

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now you have the ability to and remove fields on the case resolution form and what youre looking at here is actually the service configuration settings so to enable this feature an admin would just need to go into the customer service of app and then enable it in the service configuration settings so once you do that you can see highlighted in red here Ive got a drop-down box there where Ive Ive switched from the standard dialog box to the customizable dialog box now what thats going to do is thats going to grab my form where Ive basically gone in and added a couple different fields or removed a couple different fields that I might think are a better fit for my particular company on the case resolution form so great new feature that is available and once you as a you know stated as an administrator go in and enable this and have it configured that would be the go-to window that would pop up for case resolution

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You dont, there is no way to set the Resolution field to not be required. Jira is hard coded for the Resolution field to always be required when it appears on a screen.
The Resolution field is typically cleared by setting a post-function in the workflow transition youd like to have this occur. The function to use is Update Issue Field.
Go to the field configuration for the project find the field and change it from being required.
You will want to click on the Create transition and select Validator link. Find the Validator that requires the field, open and ensure it is the Approver field then remove it.
Resolution Field Resolution is a special field in JIRA. It has an initial value of Unresolved, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set.
Resolution field is not expected when you create an issue. You can remove the Resolution field from create and edit issue screen. It can be added only to the view screen. Resolution field is usually added to the Close transition via transition screen, where the developer or assignee provides value for it.
You can go to the Field Configuration and hide the resolution field. 2. You can automatically set resolution on transition. You need to add the Update Issue Field post function for the required transition.
Resolution Field Resolution is a special field in JIRA. It has an initial value of Unresolved, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set.

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