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In this tutorial on ITSM implementation with ServiceNow, the presenter outlines the process of configuring mandatory fields on the change management form (change request form). The key tasks include making specific fields mandatory before a change can be submitted: requested by, configuration item, implementation group, implementer, impact description, planned start, planned end, justification, implementation plan, back out plan, and test plan. Additionally, a new field called "outage type" will be created with three options: degradation, outage, and no outage. Two more fields, "outage start" and "outage end," will be added to capture date and time information. All specified fields will be made mandatory for submission.