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my name is Jason Miller founder of Aspen out solutions and were about to unlock the power of service now like to start off by thanking all 2295 subscribers in over 80 countries globally if you believe in transferring knowledge to those who need it most please click Subscribe your user data will not be transferred to anyone outside of Aspen now without your consent all right everyone today were going to review one application that I found on the ServiceNow share which I thought was pretty cool and I thought it wasnt getting enough love and respect so Im going to show you that in just a second just as a review I did a couple of videos here some reboots on SLA s cancel condition and retroactively pause these are concepts there arent really garden-variety its a little bit harder for people to understand so I figured Id do a couple of videos on them so again records would pause start and the cancel condition also Karthik did some great videos did too one here with custom applications