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In this video tutorial on ServiceNow ITSM implementation, the focus is on configuring mandatory fields in the Change Management form (Change Request Form). The presenter outlines the first task of making specific fields mandatory before a change request is submitted, including "Requested By," "Configuration Item," "Implementation Group," "Implementer," "Impact Description," "Planned Start," "Planned End," "Justification," "Implementation Plan," "Back Out Plan," and "Test Plan." The second task involves creating a new field called "Outage Type" with options for "Degradation," "Outage," and "No Outage," along with new date and time fields for "Outage Start" and "Outage End." Finally, the video emphasizes making these new fields mandatory as well.