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In this video tutorial on ServiceNow ITSM implementation, the focus is on configuring mandatory fields for the change request form within change management. The key tasks include: making essential fields mandatory before a change can be submitted, which are requested by, configuration item, implementation group, implementer, impact description, planned start and end, justification, implementation plan, backout plan, and test plan. Additionally, new fields are created, including "outage type" with three options (degradation, outage, no outage), and two date-time fields for "outage start" and "outage end." The tutorial guides the user through these configurations to ensure proper data collection during change requests.