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Remove Mandatory Field into the Directors' Resolution

Remove Mandatory Field into the Directors' Resolution and eSign it in minutes

Aug 6th, 2022

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How to Remove Mandatory Field into the Directors' Resolution

4.7 out of 5

13 votes

now you have the ability to and remove fields on the case resolution form and what youre looking at here is actually the service configuration settings so to enable this feature an admin would just need to go into the customer service of app and then enable it in the service configuration settings so once you do that you can see highlighted in red here Ive got a drop-down box there where Ive Ive switched from the standard dialog box to the customizable dialog box now what thats going to do is thats going to grab my form where Ive basically gone in and added a couple different fields or removed a couple different fields that I might think are a better fit for my particular company on the case resolution form so great new feature that is available and once you as a you know stated as an administrator go in and enable this and have it configured that would be the go-to window that would pop up for case resolution

Got questions?

Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.

How do I make the resolution field optional in Jira?

Go to the field configuration for the project find the field and change it from being required.

Is resolution field mandatory in Jira?

Resolution Field Resolution is a special field in JIRA. It has an initial value of Unresolved, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set.

How do I clear resolution using automation in Jira?

For the workflow transition from Done to In-Progress, add a post function Clear Field Value and select Resolution. This will clear the resolution field value when a ticket is transitioned back to In-progress by automation or by user manually .

How do I remove the resolution field in Jira?

The Resolution field is typically cleared by setting a post-function in the workflow transition youd like to have this occur. The function to use is Update Issue Field.

How do I change resolution to none in Jira?

1. Prepare your transition(s). click Add post function. select Update Issue Field and click Add. select Resolution and field value of None.

How do I make a resolution field optional in Jira?

Go to the field configuration for the project find the field and change it from being required.

How do I make resolution not mandatory in Jira?

Resolution field is not expected when you create an issue. You can remove the Resolution field from create and edit issue screen. It can be added only to the view screen. Resolution field is usually added to the Close transition via transition screen, where the developer or assignee provides value for it.

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