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In this video tutorial, the presenter guides viewers through configuring mandatory fields on the Change Management form within ServiceNow as part of an ITSM implementation. The key tasks include: making specific fields—such as requested by, configuration item, implementation group, implementer, impact description, planned start and end, justification, implementation plan, backout plan, and test plan—mandatory before a change request is submitted. Additionally, the tutorial covers creating a new field for outage type with three options (degradation, outage, and no outage) and setting up two more mandatory fields for outage start and outage end that capture date and time. Viewers are encouraged to engage with the channel by subscribing and liking the video.
