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In this video tutorial, we explore the journey of an unrepresented claimant navigating the claims system compared to that of a claimant representative. The discussion outlines a smooth process where everything is accepted promptly, while also indicating potential alternative pathways to be examined in future videos. The video highlights that most screens viewed by claimants and representatives are similar, differing only in wording, with significant changes displayed. Key sections covered include the initial claim submission, liability acceptance, medical proceedings, reviewing the medical report, and finally, accepting the offer. Screens showcasing the experiences of both unrepresented claimants and representatives are presented during the tutorial.