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throughout this video were going to be looking at the journey of an unrepresented claimant through the claim system and the adaptations to this journey seen by a claimant representative this journey will outline what it looks like if everything is accepted straight away and run smoothly we will cover what happens if other pathways are chosen in later bite-sized videos you will notice that there are not many screens from a claim representative view as we go through the reason is most of the screens are the same with slightly different wording where there are big changes we have added the screens here the sections we will cover are the initial submission of the claim receiving the liability acceptance and proceeding to medical receiving reviewing and accepting the medical report and finally receiving and accepting the offer on screen now you can see the screens that an unrepresented claimant and the claimant representative are presented with once they have registered with official injur