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In this tutorial on IT Service Management (ITSM) implementation with ServiceNow, the focus is on configuring mandatory fields in the Change Management form. The video outlines that certain fields must be mandatory before a change can be submitted, including: requested by, configuration item, implementation group, implementer, impact description, planned start and end, justification, implementation plan, back out plan, and test plan. Additionally, a new field for outage type is introduced, with options for degradation, outage, and no outage. Outage start and end fields are also created as date and time inputs, and there is a need to make these fields mandatory as well.