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In this tutorial, the presenter discusses configuring mandatory fields on the change management form within ServiceNow's ITSM implementation. The key tasks include making several fields mandatory before a change request is submitted. These fields are: requested by, configuration item, implementation group, implementer, impact description, planned start and end, justification, implementation plan, back-out plan, and test plan. Additionally, the tutorial covers creating a new field called "outage type" with three options: degradation, outage, and no outage, along with two date and time fields for "outage start" and "outage end." Ensuring that these fields are mandatory is also emphasized.
