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The tutorial explains how to add or remove fields from the Remedy Force console form, specifically focusing on modifying the client details section to include a "client VIP" field. It begins with an overview of the console's structure, mentioning various sections such as client details, incident details, status, and priority. To add the VIP field, users are instructed to right-click on setup in Remedy Force, create a new tab, navigate to the "incident" object, and access the field sets. After selecting the appropriate field set for client details, users can edit it by dragging and dropping the client VIP field onto the form. Finally, the changes are saved, and the Remedy Force console is reloaded to reflect the update.