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In this video tutorial on ServiceNow ITSM implementation, the presenter discusses the importance of mandatory fields for better data analysis and reporting. They demonstrate how to configure mandatory fields on the incident form, including "caller," "category," "subcategory," "configuration item," "assignment group," and "short description." The tutorial also explains how to make certain fields, like "assigned to," mandatory only when the incident's state is neither "new" nor "cancelled." Viewers are encouraged to subscribe for updates and engage with the content through likes, comments, and shares.