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A Master Service Agreement (MSA) is a contract between two parties that outlines their expectations and responsibilities, aiming to expedite the contracting process and simplify future agreements. It may also be referred to as a Service Level Agreement (SLA). Key components of an MSA include confidentiality clauses to protect company secrets, delivery requirements detailing who delivers services and timelines, and dispute resolution methods for conflict resolution. Additionally, the MSA specifies the geographic locations where services will be performed and addresses intellectual property rights, detailing ownership and usage of patents and related materials.