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A Master Service Agreement (MSA) is a contract between two parties that outlines details and expectations for their relationship, aiming to streamline the contract process and simplify future agreements. It specifies each party's responsibilities, applicable services, confidentiality provisions to protect company secrets, delivery requirements determining who delivers what and when, and dispute resolution methods for conflicts. The MSA also identifies geographic locations where work will be performed and addresses intellectual property rights regarding ownership and usage of patents and other intellectual assets. MSAs are sometimes referred to as Service Level Agreements (SLAs).