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A Master Service Agreement (MSA) is a contract between two parties that outlines their expectations and responsibilities, aiming to streamline the contracting process and facilitate future agreements. It defines the services covered, confidentiality measures to protect company secrets, delivery requirements specifying who delivers what and when, and dispute resolution processes for handling conflicts. The MSA also establishes geographic locations for work and addresses intellectual property rights, detailing ownership and usage of patents. Additionally, an MSA may be referred to as a Service Level Agreement (SLA).