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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. He provides insights from his 15 years in the debt collection industry, where he has experience in various roles, including skip tracing and legal management. Viewers will learn the purpose of the letter, which is to instruct debt collection agencies to cease communication. Jay invites viewers to ask questions in the comments and promises to respond. He also offers a bonus at the end: a free template for a cease and desist letter. Stay tuned for practical guidance throughout the tutorial.