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your managed services agreement a properly crafted managed service agreement is critical to protecting yourself and your clients and maintaining client satisfaction topics core components of a managed service agreement what to include and what to exclude tailing your agreement to your deliverables and how to present the managed service agreement to your client the power of the agreement the agreement is a binding contract and typically theyre three years long weve seen some now that are five years long predicts both you and your client it documents each of your roles and responsibilities contains your soas and escalation process spells out terms and cause for termination on either side it includes what is covered and what is not it limits your liability very important reflects your rates and it promotes and shows your value term of the agreement is stated very clearly and here you want to identify whether its a three-year agreement a one-year agreement or a five-year agreement and i
