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This tutorial explains how to remove specific field values from a particular incident template using field and forum rules. The focus is on hiding technician-specific categories, such as database, network, and security, from users. First, navigate to the default incident template under field and forum rules. Create a new rule applicable only to requesters, without setting additional conditions. In the actions section, choose "remove options" and select the technician-specific categories to exclude. After saving the settings, log in as a user to verify that the specified field values have been successfully removed.