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The tutorial demonstrates how to remove specific field values in an incident template using field and forum rules. The goal is to hide technician-specific categories—database, network, and security—from user view. It starts by navigating to the default incident template under field and forum rules. A new rule is created, applicable only to requesters without specific conditions. The action selected is "remove options," and the aforementioned categories are chosen for removal. After saving the settings, the user logs in to verify that the specified field values no longer appear. The removal is confirmed as successful.