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The video tutorial explains how to remove specific field values in an incident template using field and forum rules. The focus is on excluding technician-specific categories (database, network, and security) from the user-visible options. To implement this, the tutorial guides viewers to the default incident template and the field and forum rules section. A new rule is created, applicable only to requesters, without needing to specify conditions. Under actions, the "remove options" choice is selected, and the categories to be removed are indicated. After saving the settings, the tutorial demonstrates logging in as a user to verify that these field values have successfully been removed.
