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In this tutorial, we learn how to remove specific field values from an incident template using field and forum rules. The goal is to hide technician-specific categories—namely, database, network, and security—from users. To set this up, navigate to the field and forum rules in the default incident template and create a new rule applicable only to requesters. Since the rule is intended for all scenarios, no specific conditions need to be specified. In the actions, choose "remove options" and select the categories to omit. After saving the settings, logging in as a user confirms that the specified field values have been successfully removed.