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In this tutorial, we learn how to remove specific field values from an incident template using field and form rules. The objective is to hide technician-specific categories (database, network, and security) from users. To achieve this, we navigate to the default incident template under field and form rules. A new rule is created that applies only to requesters, without needing to set any conditions. In the actions section, we choose to remove the specified options: database, network, and security. After saving the settings, we log in as a user to verify that the unwanted field values have been successfully removed.
