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good morning my around one of the internal medicine Christiana Care and Id like to talk to you today about patient experience and what we can do to provide our patients with a better experience in the hospital now patient experience metrics have traditionally played second fiddle to more process and outcome measures like door to balloon time and 30-day survival in part this has been due to the difficulty of measuring patient satisfaction in a useful way given the amount of work it takes to track even straightforward events like pre-op antibiotics administration its not hard to understand why clinicians have been reluctant to attempt measuring a much slippery or concept like patient experience Id like to make the case today however the patient experience deserves our serious attention Ill review some basics of how patient satisfaction is commonly measured Ill also describe two initiatives Ive been involved with to improve patient satisfaction one here at Christiana Care and anothe
