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To remove specific field values in an incident template using field and forum rules, follow these steps: Start by identifying the technician-specific categories (database, network, and security) that should not be visible to users. Navigate to the default incident template under field and forum rules. Create a new rule that applies only to requesters without specifying additional conditions. Under actions, choose to remove options and select the categories to be hidden (database, network, and security). Save the settings. Finally, log in as a user to verify that the specified field values have been successfully removed, confirming the changes were effective.