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To remove specific field values in an incident template, focus on field and forum rules. In this setup, technician-specific categories like "database," "network," and "security" need to be hidden from users. Begin by navigating to the default incident template's field and forum rules. Create a new rule applicable only to requesters without specifying conditions. Under actions, select "remove options" and choose the categories to be hidden. Save the settings, then log in as a user to verify the changes; the specified field values should no longer be visible.