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This tutorial explains how to remove specific field values from an incident template using field and forum rules. The focus is on hiding technician-specific categories—specifically, database, network, and security—from users. To achieve this, the tutorial guides users to access the default incident template, navigate to field and forum rules, and create a new rule. This rule is set to apply only to requesters, and there are no specific conditions required. Under actions, users should choose the "remove options" setting to select the categories to be hidden. After saving the settings, the user checks if the categories are successfully removed, confirming that they are no longer visible.